Job: Call Center Team Leader FT

Jobing Description

Description:
- Call Center Team Leader FT (1103040)

Job Description

Call Center Team Leader FT-1103040

Description

The Team Lead is responsible for daily coordination, coaching and developing of the Research Interviewer's performance. You will accomplish this by utilizing performance management tools provided to you. You will be required to maintain a working knowledge of all current and active research studies in order to be a knowledgeable resource for your team members. You will be expected to communicate effectively to motivate, foster a positive work environment and encourage growth. In addition to meeting your production goals, there are the administrative needs such as the consistent tracking, evaluation and explanation of employee performance reviews and discussions, including those that involve corrective action.

Qualifications

* High School Diploma or GED
* 2 - 3 years Call Center or Customer Service Experience
* 1-2 years call center supervisory experience.
* Excellent communication skills (verbal & written).
* Organizational and Time management skills
* Proficient in Windows & Microsoft office, specifically in Excel.

Job
: Call Centers

Primary Location
: North America-US-KY-Radcliff

Organization
: Call Center

Schedule
: Full-time

Shift
: Evening Job

Travel
: No

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