Job: Customer Care Consultant (Bowling Green)

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Position:: Customer Care Consultant (Bowling Green) Apply for this Job
Summary: The Customer Care Consultant is responsible for answering telephone calls and gathering the basic information necessary to place a product/service order, or transfer the customer to the appropriate person as necessary.
Salary: Commensurate with experience.
Duties and Responsibilities: 1. Answers incoming telephone calls in a prompt, professional, and friendly manner.
2. Gather information about the customer to place product/service orders or transfer the customer to the appropriate person necessary to handle their issue.
3. Inputs data into computer utilizing various Afni and client-software packages.
4. Attends training to update system and product knowledge.
5. Recommend new ideas and procedures to improve efficiency and effectiveness.
6. Build and maintain rapport with the customer.
7. Utilize Afni and client reference information and computer software to investigate and update activity on customer account.

Qualifications: 1. A high school diploma and two to six months relevant experience is preferred.
2. Ability to meet typing and accuracy requirements set by the client is required.
3. Capable of performing basic mathematical functions including addition, subtraction, multiplication, and division by hand or by using a calculator is preferred.
4. Ability to speak English with proper grammar and diction usage that is easily understood by the customer is preferred.
5. Strong verbal and written communication skills are preferred.
6. Previous experience working with computers and computer applications is preferred.

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