Responsible for throughput of service openings, tariff and PCA activities. responsible for communications with our roaming partners, launching new services, implementing price changes and ad-hoc analysis.
Responsible for working with vendors and ensuring service performance and SLA adherence.
Supporting the operational financial performance of International wholesale roaming.
Executing the BAU process for managing the International roaming business.
Operational day to day management of 500 Wholesale suppliers (e.g. handle partner communications, partner complaints, roaming inbox, cost control of test SIMs etc.)
Work with foreign MNO partners to launch roaming services
Work with technical team to ensure smooth technical implementation.
Administration of contracts with existing roaming partners and negotiation of new agreements with relation to GPRS, CAMEL, UMTS, LTE, SMS IW and MMS IW services
Support colleagues in Marketing, Finance (Fraud, Settlement, Revenue Assurance), IS, Networks, and Operations on all International roaming related issues
Support the production of reporting packs and ad-hoc commercial analysis use the roaming operational tools