Stanley Black & Decker

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Security Service Technician-CCTV-Access Control

at Stanley Black & Decker

Posted: 10/7/2020
Job Reference #: 857744
Keywords:

Job Description

Title
Security Service Technician-CCTV-Access Control

Business
Canada - SSS - CSS

State/Country/Province
Alberta

No. of Positions
1

Job Description

POSITION:            Service Technician 

REPORTS TO:        Operations Manager
DIVISION:              SSS-CSS                    
LOC  LOCATION:            Edmonton, AB                                                                
 
SUMMARY:
Under the supervision of the Service Manager, the Service Technician will be responsible for providing clients of Stanley Black & Decker with technical service as well as constant and efficient after-sales service and support in the areas of Card Access, Intrusion Monitoring, Fire Monitoring and CCTV systems.The candidate will perform preventative maintenance, emergency maintenance, troubleshooting and repairs, as well as end-user assistance regarding the proper utilization of these systems.

KEY RESPONSIBILITIES: 
  • Attending to all service calls received from customers via the company dispatcher or directly. Contacting customers following the notification of each service call as per procedures. Repairing, using various tools and measuring meters, defective equipment in order to restore it to proper working condition
  • Assuring quality control through the completion of all scheduled preventive maintenance calls for assigned customer’s equipment in accordance with the terms of service agreements
  • Providing technical and user support by directing and assisting clients in the operation of the products thereby assuring their most efficient use
  • Managing service call routing in order to maximize time utilization
  • Diligently completing and submitting work orders as per set procedures.  All work orders completed at the client’s site must contain serial numbers of equipment and must be signed by the client’s designated authority
  • Participating in training sessions as required by the company in order to maintain adequate levels of skills and knowledge
  • Updating the dispatcher on the status of all calls, completed or work-in-progress, on a per call basis
  • Maintaining service vehicle stock of all parts, supplies and equipment.  Ensuring that all used stock is diligently recorded on work orders
  • Performing product installations, reconfigurations, removals or relocations as required from time to time as well as site surveys as required
  • Participating in the quarterly inventory counts of vehicles or warehouses as required
 
REQUIREMENTS:
  • College diploma in computer science, electronics, or telecommunications an asset
  • 2-3 years’ experience installing access control systems and/or CCTV equipment, and/or fire alarms systems
  • Excellent communication and customer service skills
  • Valid driver’s license and clean drivers abstract
  • Skills in computer networking LAN/WAN
  • Prior training in WSIB, WHIMS and other safety programs would be an asset
  • Ability to lift 50 lbs.
  • Ability to climb ladders
  • Ability to work on call and out of town when necessary
  • Excellent verbal communication and interpersonal skills
 

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit.  We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

Requisition Number
71918BR

Function
Field Support

City
Edmonton

Featured Category on SBD Careers
Field Service