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EMEA General Manager

at TTEC

Posted: 2/11/2020
Job Reference #: 02LYB
Keywords: operations

Job Description

When everything'sconnected, how we connect is everything and we'd like to connect with youtoo!  We're expanding our global footprint in Europe and are seekinga seasoned General Manager with expertise in the customer journeyexperience.

 

What You'll be Doing

Looking for an executiveleadership role where you'll be responsible for growing and managing TTEC'sentire portfolio of offerings across its Engage and Digital segments throughoutthe region? In this role, you'll ensure business integrity in relationshipswith internal and external customers and partners, and drives continuous changeand flexibility in the organization. You'll be responsible for hiring greatpeople, developing and retaining them and bringing the team within a sellingand operational framework that deliver innovative solutions that yieldextraordinary engagement for our clients and their customers. 

 

On a typical day,you'll:

*            Create and execute thestrategy for Europe in collaboration with the business segment leaders. Ensuring the business within Europe including achieves the businessesgoals for sales and delivery across TTEC Engage and TTEC Digital.

*            Review existing clientrelationships to ensure TTEC best practices are in place for operations,employee engagement and client management

*            Accomplish HumanResource objectives by working with TTEC employees, contractors, andsuppliers. 

*            Drive integration,centralization, and adoption of processes across both our Engage andDigital businesses.

*            Achieve operationalobjectives by contributing information and recommendations to strategicplans and reviews; preparing and completing action plans; implementingproduction, productivity, quality, and customer-service standards;resolving problems; completing audits; identifying trends; determiningsystem improvements; implementing change. 

*           Contribute to assist inthe execution of European based M&A and partnerships.

*           Meet financialobjectives by forecasting requirements; preparing an annual budget;scheduling expenditures; analyzing variances; initiating corrective actions. 

*            Position TTEC as anemployer of choice within the country, championing our brand anddeveloping a desirable culture

*            Build and sustaininternal and external relationships, and have the stature and credibilityto interface at senior levels.  Be comfortable at all operating levelsin customer and partner organizations.

 

Why You? What You Bring

*            General managerexperience in Europe with a high skill in the 

           go-to-market functions.

*            Fluency in Englishrequired and a second European language   preferred

*            Commerciallyastute.  

*            Proven success indeveloping and executing sales and marketing strategies.

*            Demonstrated history ofinnovation in customer experience.

*            Familiarity withbusiness process outsourcing and/or IT outsourcing industry.

*            Ability to lead a globalbrand into new business areas and geographies.  

*            Deep negotiationexperience to manage vendor relationships.

*            Experience managing adiverse P&L in excess of $300M

*            15 years progressiveleadership experience including executive leadership experience withresponsibility driving growth outcomes for a business segment.

*            Experience leadinglarge-scale operations with 5,000 employees.

*            Knowledge of roboticsprocess automation, artificial intelligence, machine learning, and how tointegrate leading technologies to yield efficiencies in the BPO industry.

*            Influencing skills asshown by success at building relationships across a highlymatrixed-organization and ability to partner to mobilize resources as neededto achieve objectives.

*            Ability to navigatestatutory, regulatory, and cultural nuances.

*            Experience working witha US parent.

*            Bachelor's degreerequired; Master's degree desired.

 

Why TTEC? What We Offer:

When you join TTEC, youbecome part of the family. Because we want to see you succeed and thrive, weoffer a competitive compensation and benefits package as shown below to supportyour quality of life. career development and goals attainment:

 

Be FinanciallySound 

We want you to reachyour personal and professional goals and offer financial benefits suchas: 

Health and flexiblespending accounts 

Retirement plans 

Tuition reimbursementprograms 

Financial wellnessprogram

Be Developed

We believe in investingin our people and their career development, which is why we offer a variety ofcourses and programs that enable you to develop new skills and gain newinsights such as: 

Mentorshipprograms 

Our Women in Leadershipprogram connects employees globally with learning, networking and mentoringopportunities

Professional developmentcourses in TTEC University

Scholarship program andtuition reimbursement 

Visibility in our globalcareer pathing and internal mobility opportunities 

Be Healthy

We support healthyliving and have the tools and resources to help you such as:

It's Ok, We're All Humanwellness program

Wellness incentives

Company health and wellnessprograms

Dedicated health andwellness navigators and employee assistance programs

Generous paid time offand other leave of absence programs 

Be the Difference

You'll have theopportunity to have a positive impact in your community:

Through our employee-drivenglobal grant program, you'll have the unique opportunity to apply for a grantfocused on helping a local educational organization in your community 

Our team helps fundraiseand volunteer their time in their communities

 

About TTEC

TTEC is a pioneer incustomer experience, engagement and growth solutions. Our 50,000 employeesserve customers in more than 80 countries and 50 languages across social,mobile, and digital channels.   We utilize a holistic approach,applying solutions from two centers of excellence, Engage and Digital, to helpcompanies provide an amazing experience to their customers, inspire customerloyalty, and grow their business. Our employees live by a set ofcustomer-focused values that guide relationships with clients, their customersand each other.

TTEC designs,implements, and delivers transformative customer experiences for many of theworld's most iconic disruptive brands. With more than 35 years of experience,TTEC orchestrates millions of interactions every day all around the world

 

For more informationabout TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout socialmedia to engage in the global conversation.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!